Client Relations: You MUST have a great relationship with your clients from the very first point of contact through every encounter....These Are The Details That WILL Lead You To Success.


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AskTheExpert:Discussion Forum

home | Client Relations

Client Relations:
You MUST have a great relationship with your clients from the very first point of contact through every encounter....

These Are The Details That WILL Lead You To Success.

Tried and true, learned-in-the-trenches Massage Client Relations Strategies to learn and to follow...

Great Customer Service Means Never Having To Say You're Sorry
by Barry Moltz, Success Expert

Great Customer Service Means Never Having To Say You're Sorry. Do you agree? Read this and let us know... . . . keep reading

1 Of My Big Pet Peeves!
by Irene Diamond, director

Today was the last straw! It sent me so far over my edge, I had to rush over to MassageToday.com where I am a guest blogger (Women In BodyWork Business blog) to express my horror and to: (a) get it off my chest, and (b) hopefully help some of you who are making this same damn mistake, and encourage you to STOP it! . . . keep reading

What's YOUR client's biggest Reason, Excuse or Objection?

What's YOUR client's biggest excuse for not coming in to see you more often (or at all)? Use these words to help them over-come their objection. . . . keep reading

Like Cyrano de Bergerac, don't be afraid to ask for the massage appointment.
by Coach Cary Bayer, SMT Success Expert

People love what you do with your hands; don't be too scared to ask them if they'd like a session.? . . . keep reading

Create Raving Fans (Clients) for Your Massage Practice
by Marie Forleo - Guest Contributor

With the Internet and social media, it's easier than ever to engage with millions of potential fans around the world and make great money helping them to lead better lives with your products and services. . . . keep reading

AUDIO Series #2: Massage Clients Who LOVE & Are LOYAL to Their Massage Therapist!
by Irene Diamond, Founder

AUDIO Series #2: Clients Who Are Loyal & LOVE Their Massage Therapist! Listen as Irene Diamond interview this massage client, Cindy Helgason on why she loves her Massage Therapist so much! . . . keep reading

Use the Power of Mindset technique the Olympic Athletes Use To Grow Your Massage Business.
by Coach Cary Bayer, SMT Success Expert

If you incorporate this powerful Power of Mindset technique Olympic athletes use into your massage practice you will see positive changes and growth. . . . keep reading

AUDIO Series #1: From "Massage Clients Who LOVE & Are LOYAL to Their Massage Therapist!"
by Irene Diamond, Founder

AUDIO Series #1:Why Massage Clients LOVE Their Massage Therapist! Listen as Irene Diamond interview this massage client on why she loves her therapist so much! . . . keep reading

1 Plus 8 Ways to Help Your Massage Practice Prosper During the Holidays
by Irene Diamond, Director

Does your massage practice slow waaaayyy down during the Holidays? It doesn't have to! Your Massage Practice Can Be Busier Than Ever during the Holidays with gift Massage Certificate sales, events and special promotions. Use these marketing and booking strategies to keep your massage practice full, busy and productive now until the end of the year and into the next year. . . . keep reading

3 Secrets to Generating More Word-of Mouth Referrals
by Irene Diamond, Director

Read these 3 Secrets to Generating More Word-of Mouth Referrals for new massage clients...it's easier than you think, and doesn't cost a penny! . . . keep reading

Thanks Letter to Send to Doctor or other health care provider for prescribing Therapy.

This is a sample of an effective letter to send to a doctor or other health care provider as a thanks to them for their referral for treatment to you for their patient. . . . keep reading

"Welcome To The Neighborhood Letter" to Send to a new business or new Resident

This is a sample of an effective "Welcome To The Neighborhood Letter" to Send to a new business or new Resident . . . keep reading

Make It Easy For Clients To Book With You- 7 Steps!
by Irene Diamond, Director

You want to make it as easy as possible for new and existing clients to book appointments with you. Remember these 7 Aspects of simplifying booking process. . . . keep reading

Is It The Messy Hair That Keeps Them From Returning?
by Irene Diamond, Director

Is It The Messy Hair That Keeps Them From Returning? Often times, it is the very simple things that can make or break your practice success. Learn this 7 Step Plan to take to help your clients return to you again and again. . . . keep reading

These 3 Mistakes Will Kill Your Client's Satisfaction!
by Irene Diamond, Director

Are you making these same 3 mistakes with your clients that this therapist made? Watch this video of the horrible experience Irene Diamond (founder of SMT) had when she received a massage at her hotel while on vacation! . . . keep reading

How To Bill Clients For Their Missed Appointments With You. "Low Hanging Fruit" Strategy #2.
by Irene Diamond, Director
So, you are happy with your appointment book looking full of clients you can help this week. You are excited about the income you'll generate...then 2 hours before her session, "Mary" calls to say she can't make it. Next day "Mark" calls and says he needs to move it out a week... Ahhhh...what can you do to stop this from happening so often? . . . keep reading

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